Privacy Policy

1. INTRODUCTION

At Twenty-Five First ("Company," "we," "our," or "us"), we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you visit our website, www.twentyfivefirst.com ("Website"), or engage with our services. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2. APPLICABLE LAWS

This Privacy Policy is formulated in accordance with the following Indian laws and regulations:

Information Technology Act, 2000: Governs electronic commerce and cybercrime in India.
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Specifies procedures for handling sensitive personal data.
Digital Personal Data Protection Act, 2023: Establishes comprehensive guidelines for the processing of digital personal data in India.

3. DEFINITIONS

Personal Information: Information that can identify an individual, including but not limited to name, address, email, phone number, date of birth, and financial details.

Sensitive Personal Data or Information (SPDI): As defined under Indian law, includes passwords, financial information, health data, sexual orientation, medical records, biometric information, etc.

Cookies: Small data files stored on your device that help us improve our services and your browsing experience.

4. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information: When you register on our Website, place an order, subscribe to our newsletter, or contact us, we collect details such as your name, email address, phone number, shipping and billing addresses, and payment information.
Non-Personal Information: We may collect data that does not directly identify you, such as browser type, operating system, IP address, and browsing behavior on our Website.
Cookies and Tracking Technologies: We use cookies to enhance your experience, gather analytics, and for advertising purposes. You can manage your cookie preferences through your browser settings.

5. PURPOSE OF DATA COLLECTION

We collect and use your information for the following purposes:

Order Processing: To process and fulfill your orders, including sending confirmation emails and delivering products.
Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
Personalization: To tailor our Website content, product offerings, and advertisements to your interests.
Marketing Communications: To send you promotional materials, newsletters, and updates, provided you have consented to receive such communications.
Improvement of Services: To analyze usage patterns and feedback to enhance our Website functionality and user experience.
Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

6. DISCLOSURE OF INFORMATION

We do not sell, trade, or rent your Personal Information to third parties. However, we may share your information with:

Service Providers: Trusted third-party partners who assist us in operating our Website, conducting business, or servicing you, provided they agree to keep this information confidential.
Legal Authorities: When required by law or in response to valid requests by public authorities (e.g., court orders or subpoenas).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we securely delete or anonymize your data.

9. YOUR RIGHTS

Under Indian law, you have the following rights regarding your Personal Information:

Access and Correction: You can request access to your Personal Information and ask for corrections if necessary.
Withdrawal of Consent: You may withdraw your consent for data processing at any time, subject to legal or contractual restrictions.
Data Portability: Where applicable, you can request a copy of your data in a structured, commonly used, and machine-readable format.
Grievance Redressal: If you have any complaints regarding the handling of your Personal Information, you can contact our Grievance Officer (details below).

10. COOKIES POLICY

Our Website uses cookies to enhance user experience, analyze site traffic, and serve targeted advertisements. By using our Website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Website.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently gathered data from a minor, we will take steps to delete such information promptly.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Harsh Upadhyay
Email: grievance@twentyfivefirst.com
Address: Wagherapada, Kamba Village, Shahad
Phone: +91 9137269080

15. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@twentyfivefirst.com
Phone: +91 9137269080
Address: Wagherapada, Kamba Village, Shahad

This Privacy Policy is effective as of 31-03-2025.